In maritime operations, service and support are not defined by how quickly problems are fixed, but by how effectively they are prevented. At NexusOcean, we treat service and support as an integral part of daily operations, focused on continuity, predictability and long-term reliability, rather than reactive intervention.
Service
Proactive service to maintain operational continuity
Service in a maritime environment goes beyond maintenance alone. NexusOcean provides proactive service designed to keep systems stable, secure and aligned with operational requirements. Through planned maintenance, system updates and lifecycle management, onboard environments remain reliable and fit for purpose over time.
Aligned with your operational reality
Every fleet operates differently. NexusOcean works closely with customers to understand operational profiles, vessel usage and technical constraints. Services are tailored accordingly, ensuring systems support daily operations without introducing unnecessary complexity or disruption.
Preventing issues before they impact operations
By monitoring system performance and managing updates in a controlled manner, potential issues are addressed before they affect vessel availability or crew workflows. This approach reduces unplanned downtime and supports predictable fleet operations.
Support
Continuous support for uninterrupted operations
Maritime operations do not follow office hours. NexusOcean provides continuous support, ensuring assistance is available whenever needed, regardless of location or time zone. Support follows clear escalation paths with direct access to specialists familiar with maritime environments.
One point of contact for integrated environments
Connectivity, IT and cybersecurity are tightly integrated within NexusOcean-managed environments. Support is therefore delivered from one operational perspective, eliminating fragmentation between suppliers and reducing time to resolution.
Focused on resolution, not ticket volume
Support is measured by operational outcome, not response promises.
NexusOcean’s teams focus on resolving issues sustainably, ensuring systems return to stable operation without recurring disruption.
Why this approach works
- Part of operations
Service and support are embedded in daily workflows, not added afterwards. - Prevention over reaction
The focus is on avoiding issues rather than responding to incidents. - Clear responsibility and ownership
Accountability is defined across systems and processes. - Consistent support
The same support model applies across connectivity, IT and cybersecurity.
Office Nexus
P: +31 (0)85 760 86 55
@: getconnected@nexusocean.com
Support
P: +31 (0)85 760 86 56 (24/7)
@: support@nexusocean.com
