Modern vessels depend on stable, well-managed IT environments to support daily operations, reporting, communication and compliance. Onboard IT systems operate under unique conditions, with limited local resources, constant connectivity changes and increasing integration with shore-based systems. NexusOcean approaches IT as a fully managed operational service, designed specifically for maritime environments.
Rather than delivering isolated hardware or software, we provide structured, standardised IT environments that are reliable and aligned with vessel operations. This allows crews, fleet teams and shore-based IT to work within a stable framework that supports both day-to-day performance and long-term fleet development.
Fully managed IT as a foundation
NexusOcean delivers fully managed IT solutions that cover the complete onboard environment. This includes hardware and software provisioning, system configuration, backups, endpoint protection and lifecycle management. Systems are designed to be robust, maintainable and consistent across vessels, reducing complexity and dependency on individual setups.
By managing IT as an integrated service, we remove the operational burden from crew and shore teams while maintaining transparency and control at fleet level.
Third-party application management
Modern vessels rely on a wide range of third-party and vendor-specific applications, from maritime systems to general office software. Managing these applications individually often leads to compatibility issues, fragmented support and unclear responsibilities.
NexusOcean takes ownership of third-party application management, coordinating procurement, integration, updates and troubleshooting. This ensures applications remain compatible with the onboard IT environment and aligned with security and compliance requirements, without adding workload for crew or operations teams.
24/7 Management & Support
IT incidents at sea rarely occur during office hours. NexusOcean provides continuous management and support, ensuring issues are addressed promptly and consistently. Support is delivered through a combination of remote assistance and on-site intervention when required, with clear escalation paths and accountability.
This approach ensures IT remains a support function for operations, not a source of disruption.
Proactive monitoring and maintenance
Proactive monitoring is a core element of NexusOcean’s IT services. Systems are continuously monitored to detect potential issues before they impact vessel operations. Routine maintenance and updates are planned and executed to keep environments secure, stable and aligned with operational needs.
This reduces unplanned downtime and supports predictable IT performance across the fleet.